Dispute Resolution

Dispute resolution is how conflicts between consumers and businesses are settled, from complaints and claims to mediation, arbitration, and court. Companies, government agencies, private arbitrators, and courts each play a role, and many contracts set the path in advance.

People usually ask how to file a complaint, what happens when a claim is denied, how arbitration differs from a court case, what a person gives up by agreeing to it, and when to go to small claims court.