Long-term Challenges and the Future

USPS offers multiple ways to contact customer service, locate post offices, schedule redelivery, renew a P.O. Box, or file a complaint.

Contacting USPS

The primary phone number for most USPS issues is 1-800-ASK-USPS (1-800-275-8777), an automated line available 24/7 with live representatives Mon–Fri 8 AM–8:30 PM ET and Sat 8 AM–6 PM ET [1]. For package tracking, call 1-800-222-1811 [1].

Finding Post Offices

Use the USPS Location Finder on USPS.com by entering your ZIP code to see nearby offices, hours, and services [6]. Most post offices open Mon–Fri around 8:00–8:30 AM and close 4:30–6:00 PM, with limited Saturday hours (9:00/10:00 AM–12:00–3:00 PM) [2].

Scheduling Redelivery

Arrange redelivery online at the USPS redelivery page by entering your tracking number [3]. Submit same-day requests by 2 AM CST Mon–Sat; later requests go to the next delivery day [3]. You can also call customer care or use the PS Form 3849 notice left by your carrier [3].

Renewing a P.O. Box

Renew online via the USPS PO Boxes Online Application, select your renewal period, pay the one-time fee, and confirm details [4].

Filing a Complaint

Use the “Email Us” form on USPS.com to report delivery issues or employee complaints [5]. You can also call 1-800-ASK-USPS, visit your local post office to speak with the station manager, or contact the U.S. Postal Inspection Service for serious issues [5].