Last updated 6 months ago. Our resources are updated regularly but please keep in mind that links, programs, policies, and contact information do change.
Finding a “We missed you” slip from USPS instead of your package can be frustrating. Fortunately, USPS offers convenient redelivery solutions to help you get your package with minimal hassle.
Why USPS Missed Your Delivery
Understanding common reasons for missed deliveries can help you avoid similar issues in the future:
Access Issues
- Mailbox blocked by snow, vehicles, or other obstructions
- Tracking updates may show “Receptacle blocked” or “No Access”
- Loose dogs or other animals creating safety concerns for carriers
Mail Item Issues
- Full mailbox preventing new deliveries
- Package requiring signature with no one available to sign
- Postage or fees due on the item
External Factors
- Severe weather or natural disasters
- Driver delays due to traffic, accidents, or route changes
- High volume during peak seasons like holidays
- Packages misplaced or misdirected within the USPS network
- Staffing fluctuations or carrier route changes
How to Schedule a Redelivery Online
The most convenient way to arrange for redelivery is through the official USPS website:
- Visit the official USPS redelivery page at https://tools.usps.com/redelivery.htm
- Check if redelivery is available for your address by entering your contact information and delivery address
- Click “Check Availability”
- If available, select the packages you want redelivered by entering the tracking number or barcode number from your PS Form 3849 (“We ReDeliver for You!” notice)
- Review your selected packages for accuracy
- Accept the Terms and Conditions for Redelivery
- Choose whether to sign up for Informed Delivery notifications
- Submit your request
For same-day redelivery, submit your request by 2 AM Central Time (CST) Monday through Saturday. Requests after this time will be scheduled for the next delivery day.
You can also access redelivery options through the USPS Tracking feature under “Available Actions” if your item is eligible.
Alternative Redelivery Methods
If you prefer not to use the online system, USPS offers other ways to arrange redelivery:
Phone Redelivery
- Call USPS Customer Care at 1-800-ASK-USPS (1-800-275-8777)
- Representatives are available Monday-Friday 8:00 a.m. to 8:30 p.m. EST and Saturday 8:00 a.m. to 6:00 p.m. EST
- Automated information is available 24/7
Using the Physical Notice (PS Form 3849)
For non-accountable mail:
- Fill out the back of the form (Option 3)
- Select your preferred redelivery day (allow at least two delivery days for processing)
- Indicate where you’d like the item left
- Sign and complete the “Delivery Section”
The form also includes a QR code you can scan to access the online redelivery page.
For accountable mail requiring signatures, someone must be present to sign when the item is redelivered.
USPS Hold Times After Missed Delivery
Different mail classes have different hold periods before items are returned to sender:
| Service | Second/Final Notice | Total Days Held After Initial Attempt |
|---|---|---|
| Certified Mail™ | 5 days after first notice | 15 days |
| Collect on Delivery (COD) | 5 days after first notice | 10 days (unless specified by mailer) |
| Insured Mail (including Priority Mail) | 5 days after first notice | 15 days |
| Registered Mail® | 5 days after first notice | 15 days |
| Return Receipt for Merchandise | 5 days after first notice | 15 days |
| Signature Confirmation™ | 5 days after first notice | 15 days |
| USPS Tracking® | 5 days after first notice | 15 days |
| Priority Mail Express® | 3 days after first notice | 5 days after first attempt |
| Priority Mail Express Hold for Pickup | Not Applicable | 5 days after first attempt |
| Customs | 5 days after first notice | 30 days (unless specified by mailer) |
| Registered Mail International | 5 days after first notice | 30 Days |
| Priority Mail Express International | 3 days after first notice | 15 days |
| International Parcels (including Priority Mail International) | 5 days after first notice | 30 Days |
| Perishable Parcel | 5 days after first notice | Destroyed after 10 days |
| Postage Due | 5 days after first notice | 15 days |
| Post Office Box Parcel | 5 days after first notice | 15 days |
Redelivery Requirements and Limitations
Be aware of these important requirements:
- A tracking number or barcode is typically required to schedule redelivery
- Only packages with certain tracking events are eligible (such as “Available for Redelivery or Pickup,” “Notice Left,” or “Receptacle Blocked”)
- Priority Mail Express doesn’t have automatic redelivery attempts; you must request redelivery after the first missed attempt
- Accountable mail always requires a signature upon redelivery
- Redelivery is only available to the original delivery address
- USPS doesn’t allow scheduling redeliveries for specific times
Redelivery may not be possible if:
- The address entered doesn’t match the original delivery address
- A redelivery request already exists
- The package has been returned to the sender
- The package has been refused or already delivered
- The package is currently out for redelivery
Tips for a Smooth Redelivery Experience
These tips can help ensure successful redelivery:
- Submit online requests before the 2 AM CST deadline for same-day service
- Address any issues that caused the missed delivery (like clearing a blocked mailbox)
- Sign up for USPS Informed Delivery to track your redelivery
- For business addresses, ensure someone authorized to sign is available
- Double-check that your address is complete and accurate for future deliveries
- Consider renting a USPS PO Box for secure and reliable delivery
Troubleshooting Common Redelivery Issues
If you encounter problems with redelivery:
- Redelivery not available for your address: Pick up your package from your local Post Office, which you can locate on the USPS website
- Tracking number not recognized: Double-check the number and wait for tracking to update
- Redelivery request already exists: Check your email for a confirmation, which should include a link to modify the request
- Package returned to sender: Contact the sender to arrange reshipment
- Forgotten confirmation number: Check your confirmation email or call USPS customer service
- Missed redelivery attempt: The carrier will likely leave another notice; you can schedule another attempt or pick up the package
- Authorizing someone else for pickup: Sign the PS Form 3849 and provide the authorized person’s name; they’ll need to present the signed form and valid photo ID
For other issues, use the “Email Us” option on the USPS website.
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