Performance Management

Performance management is how government evaluates whether its programs, policies, and operations actually work. Agencies use data, metrics, and Key Performance Indicators (KPIs) to measure results, track progress toward goals, and make evidence-based decisions. This ensures taxpayer dollars deliver real value.

Setting Goals and Measuring Results

Agencies set clear objectives and KPIs like customer satisfaction or cost efficiency. These support policy evaluation versus policy analysis and form one of the three pillars of good government.

From Data to Action

Data drives improvements through regular reviews under laws like the GPRA Modernization Act. This cycle helps government get results.

Balancing Approaches

Performance management differs from compliance monitoring, focusing on outcomes while program evaluation assesses impact. Together, they ensure government gets things done effectively.

Real-World Example

From federal agencies to operations like a USPS sorting center, performance management tracks efficiency for continuous improvement.