Your Rights and Freedoms

What does the United States Postal Service do?
The USPS delivers mail and packages to every address in the nation, ensuring equal service to all citizens. Its primary mission is to provide mail processing and delivery services to individuals and businesses across the United States.

Key Facts and Services

The organization serves nearly 169 million addresses and delivers more mail and packages than any other postal service in the world. It operates as both a business and a public service, combining elements of both roles. The Postal Service receives no direct taxpayer funds, relying instead on revenues from stamps and other service fees. During the pandemic, Congress provided a $10 billion emergency loan to cover immediate cash needs.

Contact Information

For general inquiries, call 1-800-ASK-USPS or 1-800-275-8777. To track a package, use 1-800-222-1811. For telecommunications relay services, contact 7-1-1. The main office address is USPS Office of the Consumer Advocate, 475 L’Enfant Plaza SW, Room 4012, Washington, DC 20260-2200.

Financial Overview

In fiscal year 2024, the USPS spent $3.97 billion, representing 0.058% of total federal spending. Despite recent revenue challenges, the Postal Service continues to reach every address in the nation, including nearly 167 million residences, businesses, and Post Office Boxes.